Cancellation and Refund Policy

Last updated: 16 October 2026

In short:

  • New students can get a full refund within 7 days of their first class, if the parent is not satisfied after the first 2 classes.

  • After that, there are no refunds, except as set out below.

  • You can stop at any time.

  • If a student misses a class because of sickness or exams, we give a compensation class. Compensation classes never expire.

  • If we cancel a class, we give a compensation class.

  • If your child leaves while compensation classes are still owed, you can take the classes first, or ask for a refund for them.

1. The free vocal consultation

The consultation is free. You pay nothing and you do not have to join.

2. The 7-day refund for new students

  • This is for a new student’s first payment, the first time they join Tune Tribe. It applies to group and solo classes. If your child joined in the middle of a month, it is the amount you paid for those classes.

  • If you are not satisfied after your child’s first 2 classes, tell us within 7 days of the first class. We will refund the full amount you paid.

3. After the 7 days

We do not give refunds after the 7-day window. This includes a month that has already started, and classes your child chooses not to attend. The only exceptions are in sections 4 and 6.

4. Leaving

  • You can stop at any time. There is no notice period. Please tell us before the 1st of the month, so we do not send the next invoice.

  • Fees already paid for classes your child could have attended are not refunded after the 7-day window.

  • If compensation classes are still owed when your child leaves, you choose:

    1. Your child takes the compensation classes, then stops. Or

    2. We refund the fee for those classes. Each class is worth the monthly fee divided by 8. For example, if the fee is 5,000 rupees, each class is worth 625 rupees.

  • A compensation class that was lost (see section 5) cannot be refunded.

5. Missed and cancelled classes

  • Your child is sick: We give a compensation class

  • Your child has exams: We give a compensation class

  • We cancel a class, or announce a holiday for our own reasons (for example, the coach is unwell or has a personal event): We give a compensation class to the students of that group, at no extra cost

  • A public or festival holiday (we decide if there is a class): A compensation class is not included

  • Any other reason: A compensation class is not included

  • Please tell us the reason for a missed class on WhatsApp. We use it to see if a compensation class is owed.

  • Compensation classes never expire.

  • If we offer a compensation class and your child does not come, that class is lost. It is not refunded.

6. If we cannot give classes

If we cannot give the classes you have paid for (for example, we have to close for a long time), we will decide whether to give compensation classes or to refund the classes not taught.

7. How to ask for a refund

Message or email Manaal or Sankalp with the student’s name, your name, the payment date and the reason.

What happens next:

  • We will reply within 1 working day.

  • If we approve a refund, we pay it within 7 business days.

  • Online payments go back to the original payment method (the same card, UPI or bank account you paid with).

  • Cash payments are refunded in cash, by bank transfer, or by UPI, whichever way is available to us.

  • Your bank may take a few more days to show the money.

Business days are working days. They do not include Sundays or public holidays.

8. Changes to fees

We give 30 days’ notice before any change in fees.

9. Contact and complaints

Manaal Khan handles all complaints.
Email: manaal.khan@tunetribe.studio
Phone: +91 95663 04603